Payment Terms and Conditions

Cancellation and No-Show Policy:

  • Patients are required to provide a minimum of 24 hours' notice for any cancellation of scheduled consultations.
  • If you fail to attend your consult or cancel within 24 hours of your scheduled consultation, you may not be eligible for an automated refund of the consultation fee.

Refund Policy:

  • If you are deemed ineligible for medical cannabis treatment, you will receive an automated refund of any consultation fee paid to your original form of payment.
  • Should the clinic need to reschedule your appointment, you will be notified by email. If the proposed time is not convenient for you, you can reschedule via the link provided, or by contacting our Patient Team. They will work with you to find a more appropriate time.

Refund Requests:

  • If you need to cancel your appointment within 24 hours due to exceptional circumstances, you may still be eligible for a refund.
  • You can request a refund by emailing or by calling 1800 864 878. Refund requests will be reviewed and if approved, undergo a manual refund process on a case by case basis.
  • Your refund request will be reviewed by our team and if deemed eligible, be processed within a reasonable timeframe.


  • If you would like to rebook after cancelling your consultation, you can do so at
  • Please note that past payments can not be applied to new bookings. Payment will be required for any new consultations booked.

Modification of Terms:

  • Alternaleaf reserves the right to modify these payment conditions at any time without prior notice.
  • Any modifications to the payment conditions will be effective immediately upon posting on our website or notification to patients through other appropriate channels.
  • Continued use of our services following the posting of any modifications constitutes acceptance of the revised payment conditions and terms and conditions.
  • By utilising our services and making payments for consultations, patients agree to abide by the above-stated payment conditions.